Frequently Asked Questions

Arbynart is dedicated to distinctive wood sculptures with a strong sense of form, material, and presence. We focus on pieces that bring natural texture and sculptural character to contemporary interiors, from a quiet tabletop accent to a large statement piece.

Product photos represent the intended design, style, and finish. Because wood is a natural material and many pieces are made or finished by hand, each sculpture has its own grain, color tone, texture, and small handcrafted details. Your piece will be true to the selected design and specifications, but it will not be a factory-identical copy of a photograph.

No. Grain patterns, knots, mineral marks, tonal variation, and natural texture are inherent characteristics of wood. These details are part of the individuality and visual warmth of each piece, not defects.

We make every effort to present colors and finishes accurately. However, appearance can vary with screen settings, photography, natural light, interior lighting, wall color, and surrounding materials. If you have a specific color or finish requirement, please contact us before ordering.

Please review the dimensions listed on the product page and consider the scale of the intended location. For a custom recommendation, send us your available dimensions, a photo of the space, and the approximate placement. We will be happy to help you choose a suitable size.

Yes. Depending on the design, we may be able to offer custom dimensions, colors, finishes, and design variations. Please contact us with your request before placing an order.

Please include your desired dimensions (H × W × D), preferred color or finish, style or reference images, delivery destination, and preferred timeline. The more detail you provide, the more accurately we can review the request.

Reference images are helpful for communicating style, shape, and overall direction. Because every sculpture is handcrafted and natural materials vary, we do not promise an exact mechanical reproduction unless this has been specifically agreed in writing as part of your custom order.

Please contact us as soon as possible if you need to make a change. Custom orders cannot be cancelled once they have entered production or once materials and production time have been committed. Approved changes may require additional time and cost.

After placing an order, you will receive an order-confirmation email at the address entered during checkout. Please check your spam or junk folder if you do not see it. If you still cannot locate the confirmation, contact us at support@arbynart.com.

Most Arbynart pieces are made to order. Standard production generally takes 2–3 weeks after your order is accepted. Custom dimensions, colors, finishes, or design variations may require additional production time.

Standard, non-custom orders may be cancelled before they have shipped. Once an order has shipped, it cannot be cancelled and must follow the return process. Please contact us as soon as possible if you need assistance.

Available payment methods are displayed securely at checkout. The options shown may vary by your location, currency, and the payment services available at the time of purchase.

We offer complimentary shipping to destinations available at checkout. Availability may vary based on the delivery address, product size, carrier coverage, and local import requirements. If your country is not available at checkout, please contact us before ordering.

After production is complete, smaller and tabletop sculptures sent by air freight typically take 7–12 business days in transit. Larger and floor sculptures sent by sea or freight service typically take 3–5 weeks in transit.

These are estimates and do not include production time. Customs clearance, weather, public holidays, carrier disruptions, remote-area delivery, and other circumstances may affect the final delivery date.

Smaller pieces are generally sent through trusted carriers such as DHL, FedEx, UPS, or another carrier selected for your destination. Larger pieces may be shipped by sea or freight service because of their size and weight.

Yes. When tracking is available, we will send a shipping confirmation with tracking details to the email address used at checkout after your order has been dispatched. Freight and sea shipments can take additional time for tracking updates to appear.

Complimentary standard shipping is included for eligible orders and destinations available at checkout. To protect a large or delicate sculpture, an order may be shipped in multiple packages at no additional shipping charge.

Unless duties, taxes, customs fees, brokerage fees, or similar destination-country charges are expressly shown as included or collected at checkout, they are the responsibility of the recipient. Customs requirements and charges vary by destination.

Delivery estimates can be affected by carrier and customs delays. If tracking has not updated for 10 business days after dispatch, or your order has passed the estimated delivery window, please contact us with your order number. We will review the shipment and work with the carrier to investigate.

Please check the carrier tracking details, delivery location, household members, building staff, and nearby neighbors first. If the package still cannot be located, contact us promptly with your order number. We will assist with a carrier investigation where appropriate.

Standard, non-custom items may be returned within 30 days of delivery if they are unused, uninstalled, free from damage or alteration, and returned with original packaging and protective materials whenever possible.

Custom-made or personalized items are final sale for change-of-mind returns, unless they arrive damaged, defective, or incorrect.

For a return due to a change of mind, preference, or an order placed in error, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, Arbynart will provide an appropriate resolution at no additional cost to you.

We do not offer direct exchanges. The simplest option is to request a return for the original item and, once approved, place a separate order for the piece you prefer.

Please contact support@arbynart.com within 3 business days of delivery. Include your order number and clear photos or videos of the item, the internal protective packaging, and the outer shipping carton. Please keep all packaging materials until the issue is resolved.

Depending on the circumstances, we may offer a replacement, repair, return arrangement, full refund, or partial refund.

Once an approved return has been received and inspected, we will notify you by email. Approved refunds are issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time to post the refund.