Shipping policy

At Arbynart, the safe arrival of your wood sculpture is our priority. Each order is carefully prepared with protective packaging selected for the size, weight, and finish of the piece. If you have a shipping or delivery question, please contact us at support@arbynart.com.

1. Where We Ship

We offer complimentary shipping to destinations available at checkout. Shipping availability may vary by destination, product size, carrier coverage, and local import requirements.

If your location is not available at checkout, please contact us before placing an order. We will let you know whether delivery can be arranged and whether any additional terms apply.

2. Production and Delivery Time

Most Arbynart pieces are made to order. Standard production generally takes 2–3 weeks after your order is accepted. Custom dimensions, colors, finishes, or design variations may require additional production time.

Once your piece is ready, we select the shipping method that best balances safe handling and delivery efficiency based on its size, weight, destination, and carrier availability.

Shipment type	Typical transit time after dispatch
Smaller and tabletop sculptures sent by air freight	7–12 business days
Larger and floor sculptures sent by sea or freight service	3–5 weeks

The above timeframes are estimates, not guaranteed delivery dates. They do not include production time and may be affected by customs clearance, weather, public holidays, carrier disruptions, remote-area delivery, or other circumstances outside our reasonable control.

If we cannot ship your order within the timeframe promised at checkout, we will contact you and provide the options required by applicable law.

3. Shipping Methods and Delivery Service

Smaller pieces are generally shipped by air through trusted carriers such as DHL, FedEx, UPS, or another carrier selected for your destination.

Larger pieces may be shipped by sea or freight service because of their dimensions and weight. For freight deliveries, the local carrier may contact you to arrange delivery or an appointment. Front-door, curbside, room-of-choice, and other delivery services vary by destination and carrier and are not guaranteed unless expressly confirmed for your order.

To support successful delivery, you are responsible for providing a complete and accurate delivery address, recipient telephone number, and any access information reasonably needed by the carrier.

4. Shipping Costs

Complimentary standard shipping is included for eligible orders and destinations available at checkout. In some cases, an order may be shipped in more than one package to protect the item or improve delivery efficiency. There is no additional shipping charge for split shipments.

Any special service requested by you after checkout, such as a change of address, re-delivery, storage, redirection, or upgraded delivery service, may result in additional carrier charges. We will notify you where practical before arranging a chargeable service.

5. Tracking Your Order

Once your order has been dispatched, we will send tracking information to the email address provided with your order when tracking is available. You may also be able to view tracking information through your Arbynart account, if you created one.

Tracking updates can take time to appear after a carrier collects a shipment, particularly for freight or sea shipments. If you need assistance locating or understanding your tracking information, please contact us with your order number.

6. Taxes, Duties, and Customs

Unless duties, taxes, customs fees, brokerage fees, or similar destination-country charges are expressly shown as included or collected at checkout, they are the responsibility of the recipient.

Customs requirements and charges vary by destination. We recommend contacting your local customs authority if you would like to understand potential import charges before ordering. We cannot control customs decisions, clearance times, or fees imposed by destination authorities.

If a shipment is returned to us because duties, taxes, or required customs information are not provided or paid, any eligible refund will be handled under our Return & Refund Policy and may be reduced by unrecoverable shipping, storage, or return charges, to the extent permitted by law.

7. Address Changes and Failed Delivery

Please contact us as soon as possible if you need to change a shipping address. We can only make changes before an order has been dispatched and where the carrier or fulfillment process permits it.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, did not collect the shipment, or did not respond to the carrier or customs authority, the customer may be responsible for any additional charges. This does not limit any rights that cannot be excluded under applicable law.

8. Damaged, Lost, or Incorrect Orders

Please inspect your order promptly upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 business days of delivery at support@arbynart.com.

Please provide your order number and clear photos or videos of:

The shipping carton and all outer packaging, preferably before opening it where possible;
The internal protective packaging; and
The item and the damage or issue.

Please keep all packaging materials until the matter is resolved, as they may be needed to assess the issue or support a carrier claim.

For an eligible shipping-related issue, we will assess the circumstances and provide an appropriate solution at no additional cost to you. Depending on the situation, this may include a replacement, repair, return arrangement, full refund, or partial refund. Our handling of damaged, defective, or incorrect orders is also governed by our Return & Refund Policy.