Privacy policy

Arbynart ("Arbynart," "we," "us," or "our") operates this Shopify storefront and related customer services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, browse, make a purchase from, or otherwise interact with our Services.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information you provide directly

We may collect:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order information, such as the products you purchase, order number, delivery preferences, and return or exchange requests.
Custom-order information, such as the dimensions, colors, finishes, design variations, or other specifications you select for a wood sculpture.
Account information, if you create an account, including account credentials and saved preferences.
Customer-service communications, including messages, photos, videos, and other information you send to us about an order or product issue.
Marketing preferences, including whether you subscribe to marketing communications.

Information collected automatically

When you use our Services, we and service providers acting on our behalf may automatically collect information through cookies, pixels, log files, and similar technologies. This may include device and browser information, IP address, approximate location derived from IP address, pages viewed, products viewed, cart activity, referral source, and interactions with our Services.

Information from third parties

We may receive personal information from service providers and business partners that help us operate our store, process payments, prevent fraud, deliver orders, provide analytics, or conduct marketing. This may include Shopify, payment providers, shipping carriers, advertising and analytics providers, and social-media platforms when you interact with our advertisements or pages.

2. How We Use Personal Information

We use personal information to:

Provide, personalize, and improve our Services.
Process payments, fulfill orders, arrange delivery, and provide custom-made products.
Communicate with you about your order, account, returns, support requests, and service-related updates.
Send marketing communications where permitted by law and in accordance with your preferences. You may opt out of marketing emails at any time by using the unsubscribe link in the email.
We do not use photos, videos, or other content that you send us in advertising without your permission.
Detect, investigate, and prevent fraud, security incidents, misuse, and other unlawful activity.
Analyze how visitors use our Services and improve the shopping experience.
Comply with legal obligations, enforce our policies, and protect the rights, safety, and property of Arbynart, our customers, and others.

3. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients as necessary for the purposes described in this policy:

Store and technology providers, including Shopify and providers that host, support, secure, or improve our Services.
Payment providers, which process payment information securely. Arbynart does not receive or store full payment-card details.
Fulfillment and delivery partners, including suppliers, packaging partners, and shipping carriers that prepare and deliver your order.
Customer-support, analytics, and marketing providers, including providers that help us communicate with customers, understand store performance, or display and measure advertisements, where enabled.
Professional advisers and authorities, such as insurers, auditors, legal advisers, regulators, law-enforcement agencies, or other parties where required or permitted by law.
Parties involved in a business transaction, if we are involved in a merger, financing, acquisition, restructuring, or sale of all or part of our business.

We do not sell personal information for money. However, depending on the advertising, analytics, and social-media tools enabled on our Services, certain disclosures of online activity may be considered "sharing" or "selling" under some privacy laws. Where required, we provide choices to limit non-essential cookies and advertising-related processing.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our store, remember preferences, understand site usage, and, where enabled and permitted, measure or personalize advertising.

Some cookies are necessary for the store to function. Other cookies, such as analytics and advertising cookies, may be optional depending on your location. You can manage non-essential tracking through the cookie preferences or privacy controls made available on our Services. You may also adjust browser settings to block or delete cookies, although doing so may affect certain store features.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfill orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet legal, tax, accounting, or reporting obligations. The appropriate retention period depends on the nature of the information and why we collected it.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Payment transactions are processed through Shopify and our payment providers using their secure checkout systems.

No method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security of your information.

7. International Data Transfers

Your personal information may be processed in countries other than the country in which you live, including the United States and countries where Shopify or our service providers operate. These countries may have data-protection laws that differ from those in your country. Where required by applicable law, we take appropriate steps to provide safeguards for such transfers.

8. Your Privacy Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or a portable copy of your personal information. You may also have the right to object to certain processing, withdraw consent where processing is based on consent, or opt out of certain targeted advertising.

To submit a privacy request, contact us at support@arbynart.com. Please include enough information for us to verify your request and respond appropriately. We may need to verify your identity before completing a request. We will not discriminate against you for exercising privacy rights available to you under applicable law.

Additional information for EEA and UK residents

Where the General Data Protection Regulation (GDPR) or UK data-protection law applies, we process personal information on the following legal bases: to perform our contract with you; to comply with legal obligations; for our legitimate interests, such as operating and securing our business; and, where required, with your consent.

You may have the right to lodge a complaint with your local data-protection authority. We would appreciate the opportunity to address your concerns first; please contact us at support@arbynart.com.

Additional information for California residents

California residents may have rights to know, delete, correct, and receive information about the personal information we collect, use, and disclose. Where applicable, California residents may also opt out of the sale or sharing of personal information and limit certain uses of sensitive personal information.

If our use of advertising or analytics technologies constitutes a sale or sharing under California law, you may opt out through the privacy choices or cookie preferences made available on our Services, or by contacting us at support@arbynart.com.

9. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. We will post the updated policy on our website and revise the "Last updated" date. Your continued use of the Services after an update is subject to the updated policy, to the extent permitted by law.