Refund policy

At Arbynart, we want you to feel confident in your purchase. If you need help with a return, refund, exchange, cancellation, or an issue with an order, please contact us before sending anything back.

1. 30-Day Returns

You may request a return within 30 days after delivery.

To be eligible for a return, an item must be returned in its original, unused, and uninstalled condition, free from damage, alteration, or signs of misuse. Please return the item with its original packaging and protective materials whenever possible. If the original packaging is unavailable, the item must be packed securely in equivalent protective packaging and a sturdy outer carton.

Because our wood sculptures are fragile and often substantial in size, returns that arrive damaged due to insufficient packaging may not qualify for a refund.

To start a return, email support@arbynart.com with your order number, the item you wish to return, and the reason for your request. We will provide return instructions and the return address once your request has been approved. Please do not send an item back without prior authorization.

2. Return Shipping Costs

For a return due to a change of mind, preference, or an order placed in error, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

If an item arrives damaged, defective, or incorrect, Arbynart will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include a replacement, repair, return shipping label, or full or partial refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged in transit, defective, or different from the item ordered, contact us within 3 business days of delivery at support@arbynart.com.

Please include your order number and clear photos or videos of the item, all packaging materials, and the shipping carton. This helps us assess the issue and resolve it as quickly as possible. Do not discard the packaging until the matter has been resolved.

4. Non-Returnable Items

Items made to your personal specifications or clearly personalized for you are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. This includes custom dimensions, colors, finishes, design variations, or personalization approved for your order.

Gift cards and items marked Final Sale are also non-returnable, except where required by applicable law.

This policy does not limit any consumer rights that cannot be excluded under applicable law.

5. Exchanges

We do not offer direct exchanges. The quickest way to receive a different item is to request a return for the original item and, once the return is approved, place a new order for the item you prefer.

6. Refunds

Once we receive and inspect your approved return, we will notify you by email whether the refund has been approved. If approved, the refund will be issued to your original payment method within 3–5 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. If more than 15 business days have passed since we confirmed your refund, please contact us at support@arbynart.com.

If a returned item does not meet the conditions in this policy, we may decline the refund. If you would like the item sent back to you, you will be responsible for the shipping cost.

7. Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Orders for standard, non-custom items may be cancelled before they have been shipped. Once an order has shipped, it cannot be cancelled and must follow the return process above.

Orders that have entered production or are made to your approved specifications cannot be cancelled, except where required by applicable law. If we are able to cancel an eligible order, we will issue the refund to the original payment method within 3–5 business days.

8. European Union Customers

For orders shipped to the European Union, you may have a statutory right to cancel an eligible distance purchase within 14 days of delivery without giving a reason. This right is subject to applicable legal exceptions, including goods made to a consumer's personal specifications or clearly personalized.

Nothing in this policy limits any mandatory consumer rights available in your country or region. Where applicable law provides greater protections than this policy, those legal rights will apply.

9. Contact Us

For assistance with returns, refunds, exchanges, cancellations, or order issues, contact us:

• Email: support@arbynart.com

• Telephone: +1 661-228-1817

• Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)

Arbynart may update this policy from time to time. The version in effect on the date of your order will apply to that order, unless otherwise required by law.